Credit Control Workshop
"Profits are an opinion, cash is a fact"|
If, on average, it takes you more than 45 days to collect your debts,|
you need to attend this course!
Good cash flow is vital to the success of all companies. This workshop will provide you with the tools
to operate an effective credit control system and the confidence to make successful telephone calls
and improve your cash collection.
Step 1: Establishing a good billing system
The role of the Credit Controller
Step 2: Building good client relationships
Understanding the importance of good cash flow
Opening customer accounts, setting credit limits and payment terms
Understanding credit reports
Sending an effective sales invoice - how to increase your chances of getting paid on time
Building relations with your sales team
Step 3: Collecting the debt
Building relationships with your customers
Understanding your customers' payment processes
Good telephone techniques - planning your call, dealing with queries, issues and excuses
Monitoring debtors - calculating DSO/Debtor days
Who will benefit?
Effective statements and reminder letters
Legal action as a last resort
The County Court process
Accounts assistants, credit controllers and anyone having to make telephone calls to collect debt from trade customers.
Duration: One day
The Credit Control Workshop is also available as an in-house course and can be tailored to meet any specific requirements that you may have.
|"By following the training tips our outstanding debtors list has reduced significantly.|
In fact, 80% of our payments are now received on time
and the remaining 20% are generally received within 60 days."
|Credit Controller, Gazing Performance|